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CosyCool Duvets Deliveries and Returns

Deliveries

We use UPS couriers to ensure your order arrives in perfect condition. Delivery charges are as follows:

Mainland UK - £5.95 delivered within 3 working days.

Non UK – Charges will be displayed once an item has been placed in your basket, delivered within 5 working days.

If no-one is home, a contact card will be left for you to re-arrange delivery.

Returns

Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for a full refund for any reason, within 7 working days of the day after you receive your order. Order cancellations must be made in writing, quoting your order number.

In addition to your rights under distance selling regulations, we offer a 28 day money back guarantee if your purchase is returned to us unused and in perfect condition, with the original packaging, or in the very unlikely event your purchase is in any way faulty.

If you wish to return your purchase, please email us at contactus@cosycool.co.uk or call us on 0845 643 0681. We will then arrange collection for you.

Our returns policy does not affect your statutory rights.

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